customers are automatically entitled to technical support from L-Soft, which provides speedy, personal assistance from our support staff. The support package also includes the integrated F-Secure Anti-Virus system, which protects your opt-in email marketing campaigns from harmful computer viruses.

Additional services, including training and consulting and our new 24x7 assistance service, are available upon request. Please contact your sales representative for more information.

When is Coverage Available?

Support for our products and services is available on business days from 9 a.m. to 6 p.m. ET (U.S. Eastern Time) except during L-Soft holidays. View a list of L-Soft holidays.

What is Your Response Time?

During normal business hours, we will acknowledge your email inquiry within one hour after receiving it. Our acknowledgment may include the answer to your inquiry, a request for additional information, or a status report regarding the additional time needed for research.

L-Soft Technical Support Address

(Only for L-Soft customers with maintenance. Please include Customer ID number in email message. This will help us provide faster service.)